Privacy Policy

Your privacy is important to us. It is Scentra Ryv’s policy to respect your privacy regarding any information we may collect from you across our website and other digital platforms.

1. Information We Collect

We may collect and process the following types of information:

Name, email address, phone number, and delivery address
Order and transaction details
Bank transfer screenshots for payment confirmation
Messages or inquiries sent via forms or email
Device and browsing information (IP address, browser type, pages visited)

2. How We Collect Information

We collect data when you:

Register or log into your account
Place an order or make a payment
Contact us through our email or contact forms
Use our website (some data collected automatically via cookies)

3. Use of Your Data

We use your data to:

Process and deliver your orders
Verify bank transfer payments and confirm orders
Respond to inquiries and provide customer support
Send order updates and confirmation emails
Improve our services and website functionality

4. Payment & Security

All transactions are handled securely. For Cash on Delivery (COD), we collect basic delivery details. For Bank Transfer payments, we may ask for a payment screenshot for verification. We do not store any bank or card details on our website. Our website uses SSL encryption to keep your data safe.

5. Data Retention & Security

We keep your information only as long as necessary to provide services and comply with the law. We use security measures to protect your data from unauthorized access or misuse.